2026 Training Calendar: 12 courses still to run this year. The next one starts 19 October in Mponela. Download the calendar (PDF) →
Office & Frontline Staff

Effective Records Management Training Course for all Office Assistants / Messengers

This is a special Training course which has been organized following the report from the Public Accounts Committee (PAC) of the National Assembly on the problems relating to public sector management, including poor record keeping as per the circulars from The Chief Secretary to the Government dated 24th November 2020 Reference No. 15/15/03.

Course content

The aim of this course is to equip participants with modern knowledge and skills in effective record keeping to enable them handle documents effectively in their day-to-day’s work in their various organisations. 

To achieve these aims, the following will be covered.

  • Nature of Records
  • Types of Records
  • Management of various Records in the Office
  • Roles of Office Assistant/Messenger in record keeping
  • Managing Current and Semi-current Records
  • Filling of Records
  • File management
  • Handling of confidential documents
  • Electronic Records Management (Overview)
  • Ethics in Records Management
  • Official Secrecy in Records Management
  • Professionalism Ethics and Integrity

Target group for this course are all Office Assistants / Messengers. 

Effective Records Management Training Course for all Office Assistants / Messengers
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